How can I track my package?
If tracking details are available, you may track your package using the Your Orders page. Click on "Track Package" next to the delivery you want to follow.
Why your order did not get free shipping.
Both the items ordered and the shipping address must be qualified to receive FREE Shipping. FREE Shipping page has details about what items and addresses are considered.
To take advantage of FREE Shipping:
- Place at least $25 of eligible merchandise in your Shopping Cart.
- Go on to checkout.
- Ship your items to only one U.S. address.
- Select "Group my items into as few shipments as possible" as the shipping preference.
- Select FREE Shipping as your shipping speed. The transaction will be delivered within 5-9 working days after all of your merchandise is available to ship (including pre-order items).
- Place your order, and enjoy the free delivery!
We gladly accepts orders from all all over the world. Available brands, shipping rates and charges may differ with respect to the delivery address for the order.
To ascertain the shipping rate information specific for your order's destination, find your region.
There may be limitations on where and whether vendors offer international shipping. For details, visit our the vendors international shipping details page.
On shipping to U.S. protectorates or APO, FPO, or DPO addresses.
Your packages might be subject to the customs fees and import duties of the nation in which you have your order shipped. These charges will almost always be the recipient's responsibility. For extra details, check out Restrictions (which relate to all international shipments) and Import Fees Deposits within the resellers Global shipping page.
The following items can be shipped to almost all destinations outside the U.S.:
- VHS videos
* Note: Books which require special handling since they are extremely heavy (like, multi-volume sets) can't be shipped outside of the U.S. If this is the case, it is noted on the product detail page.Returns & Replacements
The above mentioned terms (including, if applicable, terms relating to the Import Fee Deposit) also apply to the shipment of any replacement item that could be shipped if there is an issue with the initial shipment. Any time you return an item to us, you will be the exporter within the destination country. Title and chance of loss transfer to us upon receipt at our fulfillment centers. For more information please utilize "Contact Us" form page.
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